FAQ: Refund Policy

Question 1

How long do I have to request a refund?

Accepted Answer

Refund requests are accepted within 14 days of the initial purchase date. After that window, refunds are generally not available, even if you haven’t used the subscription much. If you’re unsure whether your purchase date falls within the window, check your Paddle receipt for the transaction timestamp.

Question 2

How do I request a refund through Paddle?

Accepted Answer

Use the “Request a refund” option available from your Paddle receipt or the Paddle checkout confirmation. Paddle processes the refund as the merchant of record, so their support flow is the fastest route. If you can’t access your receipt, email contact@aomark.io and you’ll be directed to the correct Paddle process.

Question 3

If I cancel my subscription, do I get a refund for unused time?

Accepted Answer

Cancellation stops future renewals and takes effect at the end of the current billing period. You keep access until the period ends, but unused time isn’t refunded after you cancel. If you’re still within the 14-day refund window from the initial purchase, you can request a refund separately through Paddle.

Question 4

What counts as the “initial purchase date” for the 14-day refund window?

Accepted Answer

It refers to the date your first payment for that subscription or purchase was completed, as shown on your Paddle receipt. Renewals typically don’t restart the 14-day clock unless you made a new, separate purchase. If you upgraded or changed plans, the receipt details are the best reference for how Paddle recorded the transaction.

Question 5

Should I request a refund or just cancel my subscription?

Accepted Answer

Request a refund if you’re within 14 days of the initial purchase and you don’t expect to use the service going forward. Cancel if you still want access through the end of the current billing period but don’t want it to renew. If you’re outside the refund window, cancellation is usually the practical option to avoid future charges.

Refund Policy

Refund Policy

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